Returns & Refunds Policy

 

Refund & Return Policy

1. General Return Policy (Standard Items)
In accordance with Saudi Ministry of Commerce regulations, we accept returns for unused and unopened products within 7 days of delivery.
To be eligible, the item must be:

  • In its original packaging (sealed).

  • Unused and in the same condition you received it.

  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items:
For hygiene and safety reasons, opened cosmetics, oils, skincare, or personal care items cannot be returned unless they arrived defective.

2. Special Guarantee: LumaScalp 90-Day Risk-Free Trial

We are confident in the results of our LumaScalp technology. This specific item comes with a Voluntary Performance Guarantee separate from your standard consumer rights.

How it works:
Hair growth is a biological process that takes time. We ask that you use the device consistently for 90 Days to allow your follicles time to reactivate.

Eligibility for the 90-Day Guarantee:

  • This guarantee applies only to the LumaScalp device.

  • If you have used the device as directed for 90 days and see no visible reduction in shedding or improvement in scalp health, you may return it for a full refund.

  • You must contact us to initiate this return claim after 60 days but before 100 days from the date of delivery.

  • Note: The packaging does not need to be sealed for this specific guarantee.

3. Incorrect or Damaged Items

If you receive a wrong item, a damaged product, or a product that arrived defective, please contact us within 48 hours of delivery.
We will arrange a free replacement or full refund immediately, including all shipping costs.

Please provide:

  • Your Order Number.

  • A clear photo/video of the issue.

4. Shipping Delays & Cancellations 

We strive to deliver all orders on time. If your order is delayed by more than 15 days from the promised delivery date (unless due to force majeure), you have the right to cancel the order and receive a full refund.

5. Return Shipping Costs

  • Defective/Wrong Item: We cover all shipping costs.

  • Change of Mind (General Items): The customer is responsible for return shipping fees.

  • 90-Day Guarantee Returns: The customer is responsible for shipping the device back to our warehouse.

6. Refunds Process

Once your return is received and inspected, you will be notified by email.

  • Approved refunds are automatically issued to your original payment method (Mada, Visa, Apple Pay, etc.).

  • Please allow 3–14 business days for the refund to appear in your bank account, depending on your bank's processing times.

To initiate a return, contact us:
📩 Email: support@tameeq.com